Wednesday, February 24, 2016
Hello Family of Carol Keller,
Let me begin by extending my deepest sympathies to you for your loss of such a special woman. The smile in the photo is exactly how I remember her.
I met Carol at Imperial Oil for the first time when I was a summer student actually and had completed my first year in the Office Administration program at Lambton College back in the very early 90's. I learned more from her than I had in my whole year in school! :) My curriculum was excellent, don't misunderstand, but Carol knew things that you wouldn't necessarily find in books. Working with a wide range of people given the diversity in personalities, skills sets and demands, she taught me the art of providing excellent customer service but without getting walked all over too. After all, there were very few females working at the CMS building at that time, let alone someone so young. She was a no nonsense kind of lady but had a heart of gold too. After a few years with Imperial, I went on to start a business and continued to work with her on occasion when we were maintaining manuals. There were a lot of changes that took place, especially technologically and she was right in there with her sleeves all rolled up ready to work. She loved her Imperial Oil family.
Even as the years had passed, we still managed to chat or a message would be shared about some event in our lives. Though I moved forward, had a family, earned degrees and a full time Professor position at Lambton College, Carol still comes up whenever I am facilitating a class of upcoming admin. professionals and we are discussing the art and importance of good customer service. She was even able to message me through one of my graduates who was recently hired in a position that she actually retired from. It is funny how things come around full circle sometimes.
She definitely embodies the quote she noted in her obituary when it said,
"I have fought the good fight. I have finished the race and I have kept the faith."
She will be missed.
Rest in peace Carol.
Funeral Establishment Operator Class 1 License FE-415
